📄 Terms & Conditions

Welcome to Inner Circle Production (“ICP,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our websites, services, software configurations, consulting/build-out services, subscription plans, and communications (including SMS). By purchasing, subscribing, submitting a form, or otherwise using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using our services, you confirm you are at least 18 years old and capable of entering into a binding agreement.

2. Services Provided

ICP provides consulting, marketing, automation, CRM configuration, integrations, software setup/build-outs, and related services. Deliverables and outcomes depend on the information, access, and cooperation provided by the client, and may involve third-party tools and platforms. We may update, modify, or discontinue features or offerings at any time.

3. Client Responsibilities

• You are responsible for providing accurate, current, and complete information, credentials, and approvals.
• You are responsible for your third-party platforms, hosting, themes, plugins, product catalogs, and environment stability (unless explicitly contracted otherwise).
• Delays, rework, or resets caused by missing access, incomplete client-side items, environment/theme/plugin changes, or deleted/modified data may impact timeline and scope.
• You are responsible for complying with applicable laws and regulations related to your business (including marketing, privacy, and messaging compliance).

4. Payments, Late Payments, and No Chargebacks

Fees are due as stated on invoices and/or your plan checkout. Past-due balances may result in suspension of services and access. You agree not to initiate chargebacks for properly invoiced services; please contact us first to resolve billing questions.

5. Refund Policy (Work Performed / Subscriptions / Setup)

Unless a separate written agreement states otherwise, fees for services performed and time spent are non-refundable. Build-outs, custom configuration, consulting, implementation work, and setup/onboarding fees are performed on a good-faith basis and are not refundable once work begins. Subscription fees are billed in advance for access and availability; cancellation stops future billing per the plan terms but does not retroactively refund prior billing periods.

6. Third-Party & Pass-Through Fees

Some costs are billed by third parties or as pass-through charges (for example: phone numbers, messaging/A2P registration, usage credits, marketplace add-ons, hosting, domains, payment processing, and other external tools). These charges are typically non-refundable once purchased/processed, and are outside ICP’s control. You authorize ICP to provision and manage these items when requested or when required for implementation, and you agree to pay associated charges.

7. Change Requests & Scope Control

If a project includes a Statement of Work (“SOW”), scope changes require written approval (email acceptable) and may affect timeline and cost. Requests that change business logic, data structure, commission rules, integrations, or platform architecture may require additional development.

8. Access, Suspension, and Termination

We may suspend access, services, or accounts for non-payment, suspected abuse, unlawful use, or to protect the integrity of systems and records. Upon termination or non-payment, ICP may disable client login access and halt future billing where feasible. You remain responsible for any fees incurred prior to cancellation/suspension, including third-party pass-through charges.

9. Ownership, Licensing, and Deliverables

Unless otherwise agreed in writing, the client owns client-specific deliverables that are paid for (such as custom configurations, custom code delivered to the client repository, and assets created specifically for the client). ICP retains ownership of its pre-existing templates, frameworks, methods, internal tooling, and reusable components. We may reuse general know-how and non-client-specific elements across projects.

10. No Guarantees; Disclaimer of Warranties

We do not guarantee specific results (including revenue, rankings, conversions, deliverability, uptime, or platform approvals). Services and configurations are provided “as-is” and “as available” to the maximum extent permitted by law. Third-party platforms and providers may change features, pricing, policies, or availability at any time.

11. Limitation of Liability

To the maximum extent permitted by law, ICP is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising out of or related to use of (or inability to use) our services. In any case, ICP’s total liability for claims related to the services will not exceed the amounts paid to ICP in the three (3) months preceding the event giving rise to the claim.

12. SMS Messaging Consent

By providing your phone number, you consent to receive text messages from Inner Circle Production, including updates, reminders, and service communications. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP.

13. Confidentiality

Each party agrees to use reasonable care to protect the other party’s confidential information and not disclose it to third parties, except as required to perform the services or as required by law.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Clark County, Nevada, unless otherwise required by law.

15. Contact

Please also review our Privacy Policy.